Shipping policy

Courier:

• Delivery Timeframe: Standard delivery takes 3 to 5 working days. You will receive an email with shipping and tracking details. Ensure the delivery address is accessible between 8:00 and 17:00 on weekdays, as our couriers operate during these hours.
• Service Area: We offer nationwide delivery across South Africa. Deliveries to major cities like Johannesburg, Cape Town, Pretoria, and Durban usually take 2 days once shipped, while outlying areas may take an extra day or two. We cannot deliver to P.O. Boxes.
• Tracking: After shipping, you will receive tracking details via email. Use the tracking number to monitor your order's progress. Please note that we cannot guarantee a specific delivery day or time as this is determined by the courier company.

Collection:

• You can collect your goods directly from our warehouse in George during business hours (Monday to Friday, 9:00 am to 4:00 pm). Please call in advance to schedule an appointment.

Important Notes:

• All listed prices do not include shipping costs. To expedite delivery, provide your full name, street address, suburb, city/town, postal code, contact number, and email address when prompted.
• Deliveries or collections will only be arranged once full payment has been made and cleared by our bank. It may take up to 3 business days for EFT funds to be confirmed.

If you have any questions or need assistance, feel free to reach out. We’re here to help!